Job Information
EPAM Systems Director, Salesforce Customer Success and Engagement in Atlanta, Georgia
We are hiring a Director, Salesforce Customer Success and Engagement who has experience working with a dynamic team, designing impactful strategies, and solving complex business problems for large, global organizations.
This person is responsible for providing strategic direction, leadership, and oversight to the Salesforce practice. This role involves managing a portfolio of programs and projects to ensure successful delivery, alignment with organizational goals, and efficient utilization of resources.
This is a high-impact role, with endless opportunities to develop new skills and advance your career. If you are looking for a place where you can truly thrive, this is the perfect opportunity for you. Apply now!
Req.#597356258
#LI-SG5
Responsibilities
Delivery Management:
Shape solutions, scope engagements, establish operating models, and lead transitions from sales to delivery
Orchestrate business transformation and product solutions, strategic roadmaps, data-driven experience design, platform implementation, and continuous improvement/optimization programs
Oversee a select set of project and program portfolio, ensuring alignment with EPAM’s delivery methodology
Evaluate project proposals and prioritize initiatives based on strategic goals
Establish and maintain performance metrics to evaluate project and program success
Prepare regular reports and dashboards for leadership, highlighting key performance indicators
Act as a delivery manager for high-priority programs and as an escalation point for others
Collaborate with project/program management to ensure successful delivery through an integrated delivery model
Strategic Planning:
Develop and implement the Delivery strategy in alignment with EPAM’s objectives and methodology
Define and enforce project management standards, methodologies, and best practices tuned specifically to deliver Salesforce programs
Stakeholder Management:
Build and maintain strong relationships with stakeholders at various levels across various groups at EPAM. Our programs span various capabilities from Strategy all the way through Managed Services and are supported by different horizontal practices. This role must understand how to collaborate across many stakeholders in the construct of delivering overall success for the customer
Develop effective relationships with key internal executives, Business Unit (BU) heads, Account Managers, Solution SME’s, Sales and Delivery Leaders
Account Growth and Expansion:
Develop and nurture strong relationships with clients to understand their business objectives and requirements
Align with EPAM BU’s goals and objectives, support company financial goals by achieving digital revenue targets
Act as primary client contact for Salesforce programs
Regularly engage with clients for feedback and identify expansion opportunities
Customer Satisfaction:
Monitor and measure customer satisfaction through surveys, feedback sessions, and other mechanisms
Identify opportunities to enhance customer experience and overall satisfaction
Acknowledge achievements with clients
Risk and Issue Management:
Communicate project status, risks, and issues to executive leadership and key stakeholders
Identify, assess, and manage risks and issues across the project portfolio
Develop and implement risk mitigation and issue resolution strategies
Requirements
15+ years of demonstrated success in developing and growing client relationships and leading teams delivering end-to-end solutions
5+ years’ experience delivering large scale Salesforce Programs
Strong knowledge of Salesforce products, business models, and trends
Experience managing and monitoring performance metrics across large scale accounts and account portfolios
Strong understanding of the full end-end delivery life cycle, from vision/strategy, user experience design through development and release
Exceptional leadership/management skills and superb oral and written communication, with seasoned presentation skills
Sound business acumen; strategic skills; common sense
Effectively manages up and down
Strong negotiation skills
Bachelors degree or higher
Work on-site with client(s) in Atlanta 3 days/week
Benefits
Medical, Dental and Vision Insurance (Subsidized)
Health Savings Account
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability (Company Provided)
Life and AD&D Insurance (Company Provided)
Employee Assistance Program
Unlimited access to LinkedIn learning solutions
Matched 401(k) Retirement Savings Plan
Paid Time Off
Legal Plan and Identity Theft Protection
Accident Insurance
Employee Discounts
Pet Insurance
Employee Stock Purchase Program
About EPAM
- EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential
EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.
At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.